Roaming

CALLING AND DATA ABROAD

Home / CALLING AND DATA ABROAD

How much you will pay and where to turn in case of complications

HOW MUCH DO I PAY FOR CALLS AND DATA ABROAD?

You can find more information about the breakdown of countries into a respective zone in the Price List or here:

EMERGENCY LINES AND PUBLIC WARNING SYSTEM IN THE EU

Calls to the emergency line 112 are free of charge throughout the EU.

The EU gathers and provides additional information on emergency services HERE

Mobile applications for emergency services abroad are available HERE

Prices are inclusive of VAT.

Calls on the 112 emergency number are free in all countries in Europe.

ROAMING ACTIVATION

SIM cards also have activated as a standard the additional service CALLING ABROAD, ensuring availability abroad, even for outgoing calls from abroad (“roaming”). If your SIM card does not automatically log into the foreign network upon arrival, restart the mobile device or remove and reinsert the SIM card and restart. If your SIM card does not automatically log in to the foreign network upon arrival, it is necessary to turn the phone off and on, or remove and reinsert the SIM card and restart the mobile device.

I WANT TO BLOCK INTERNET SERVICE ABROAD

Access to the Internet abroad can be bocked in a mobile device by deactivating data roaming; the deactivation function is found in the menu. Access to the Internet abroad within the EU can also be blocked by sending an SMS in the shape BEU to the number 999 340. Unblock by sending an SMS in the shape DBEU to the number 999 340. Access to the internet outside the EU can be blocked by sending a free SMS in the shape BM to the number 999 340. Unblock by sending an SMS in the shape DBM to the number 999 340. It depends on the specific type of mobile phone, where the deactivation function is located in the menu. Internet access abroad within the EU can also be blocked by sending a free SMS with the keyword BEU to 999 340. You can cancel the block by sending an SMS with the keyword DBEU to 999 340. Internet access abroad outside the EU can be blocked by sending a free SMS with the keyword BM to the number 999 340. You can cancel the block by sending an SMS with the keyword DBM to 999 340.

Additional service numbers with different tariffs may be available in EU countries. They are listed at: https://www.berec.europa.eu/en/vas-numbering-ranges

Roaming services in EU countries

From 15 June 2017 you can call for the price within the EU zone as within the Czech Republic.

Within countries of the EU zone you get incoming calls for free.

Data consumption is billed the same way in the EU zone as in the Czech Republic. If you have activated a data package, data from the package is used.

You are in an EU zone country and you call the same or another country from the EU zone, you call for the same price as for calls within the Czech Republic.

If you are in a country in the EU zone and you are calling to a country in another zone, e.g. From the EU zone to zone 2 your call will be charged according to the rate for zone 2.

There is no discount on roaming calls in the OpenCall network with the Easy tariff and the Plus package. These are charged the same as calls within the Czech Republic at 1.80 CZK/min.

Calls from abroad

For outgoing calls from one zone to another, the price for the higher zone applies; e.g. calls from Zone 1 to Zone 2 are charged at the Zone 2 rate.

Rates are charged for each minute from the time the call is connected (60+60). Prices for outgoing calls in Zone 1(EU) are charged after the first half minute, then by the second (30+1). Their price is the same as for outgoing calls within the Czech Republic.

These prices do not apply to calls to premium numbers and green lines.

For incoming calls, prices are charged for each minute from the start of the call (60+60). Prices for incoming calls in Zone 1 (EU) are free of charge.

SMS and MMS messages from abroad

When sending an SMS/MMS from one zone to another, the tariff for the higher zone shall apply; e.g. SMS/MMS from Zone 1 to Zone 2 will be charged according to the rate for Zone 2.

Data roaming

Prices are charged for every 1 kB connection started to the GPRS/EDGE/UMTS/HSDPA network. The technology used for the connection is dependent on the technology used by the contractual roaming operator.

In Zone 1 (EU) data consumption is charged the same as in the Czech Republic. This applies through OpenCall Internet per day and data packages.

When activating roaming, the default settings for Data Limit Abroad apply. Data Limit Abroad encompasses data used in zones 2 and 3. Data Limit Abroad allows the deactivation of data transfer at the moment when the Subscriber downloads data worth 1,650 CZK incl. VAT (1,363.64 excl. VAT) through data roaming. Following deactivation of data transfer by reaching the Data Limit Abroad, a free SMS must be sent, or command entered on the online service, in order to receive more data through Data Limit Abroad. Data Limit Abroad can be activated and deactivated free of charge several times over a calendar month. The volume limit is calculated from zero on every new activation of Data Limit Abroad, or at the start of a calendar month. OpenCall sends the Subscriber a message as soon as 80 % and 100 % of the limit is reached.
To activate Data Limit Abroad, send a free SMS or activate it through "My OpenCall."
TERMS AND CONDITIONS FOR THE BILLING OF DATA FEES
In the case of data services intended for consumption within the Czech Republic and the EU zone, in the event that the Subscriber’s data consumption within the EU zone exceeds a specific volume limit stipulated in IMPLEMENTING DIRECTIVE OF THE COMMISSION (EU) 2016/2286 (the “Directive”), O2 is authorised to charge a fee for data consumed within the EU zone beyond this limit equal to the flat rate fee for the relevant volume limit to the amount of 0.21 CZK excl. VAT per 1 MB of data consumed within the EU zone. The billing unit for charging of the fee is 1 kB.

Countries by their zone

Zone EU:
Austria, Azores (Portugal), Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar (Great Britain), Great Britain, Greece, Guadeloupe (France), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Martinique (France), Netherlands, Norway, Poland, Portugal, Réunion (France), Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City (Italy).
Zone 2:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Serbia, Switzerland, Turkey, Ukraine.
Zone 3:
All other countries.

How to call from foreign countries

When sending both SMS and MMS from abroad, don’t forget to enter numbers in international format – e.g. with the dialling code +420 when sending to the Czech Republic Before going abroad, check the https://www.o2.cz/osobni/roaming website to find out what OpenCall contractual partners are like in the country you are going to.

How to send SMS and MMS messages

When sending both SMS and MMS from abroad, don’t forget to enter numbers in international format – e.g. with the dialling code +420 when sending to the Czech Republic.

How to top up from abroad

Opencall SIM card can be recharged from abroad, for example:

online via https://opencall.cz/en/how-to-top-up-your-credit/

rechargeable coupon O2 Czech Republic a.s.

via online banking with selected Czech banks – choose O2 from the list of operators (provider of top-up technology).