CALLING AND DATA ABROAD
How much you will pay and where to turn in case of complications
HOW MUCH DO I PAY FOR CALLS AND DATA ABROAD?
You can find more information about the breakdown of countries into a respective zone in the Price List or here:
EMERGENCY LINES AND PUBLIC WARNING SYSTEM IN THE EU
Prices are inclusive of VAT.
Calls on the 112 emergency number are free in all countries in Europe.
SIM cards also have activated as a standard the additional service CALLING ABROAD, ensuring availability abroad, even for outgoing calls from abroad (“roaming”). If your SIM card does not automatically log into the foreign network upon arrival, restart the mobile device or remove and reinsert the SIM card and restart. If your SIM card does not automatically log in to the foreign network upon arrival, it is necessary to turn the phone off and on, or remove and reinsert the SIM card and restart the mobile device.
I WANT TO BLOCK INTERNET SERVICE ABROAD
Access to the Internet abroad can be bocked in a mobile device by deactivating data roaming; the deactivation function is found in the menu. Access to the Internet abroad within the EU can also be blocked by sending an SMS in the shape BEU to the number 999 340. Unblock by sending an SMS in the shape DBEU to the number 999 340. Access to the internet outside the EU can be blocked by sending a free SMS in the shape BM to the number 999 340. Unblock by sending an SMS in the shape DBM to the number 999 340. It depends on the specific type of mobile phone, where the deactivation function is located in the menu. Internet access abroad within the EU can also be blocked by sending a free SMS with the keyword BEU to 999 340. You can cancel the block by sending an SMS with the keyword DBEU to 999 340. Internet access abroad outside the EU can be blocked by sending a free SMS with the keyword BM to the number 999 340. You can cancel the block by sending an SMS with the keyword DBM to 999 340.
Additional service numbers with different tariffs may be available in EU countries. They are listed at: https://www.berec.europa.eu/en/vas-numbering-ranges
Roaming services in EU countries
Calls from abroad
SMS and MMS messages from abroad
To activate Data Limit Abroad, send a free SMS or activate it through "My OpenCall." TERMS AND CONDITIONS FOR THE BILLING OF DATA FEES
In the case of data services intended for consumption within the Czech Republic and the EU zone, in the event that the Subscriber’s data consumption within the EU zone exceeds a specific volume limit stipulated in IMPLEMENTING DIRECTIVE OF THE COMMISSION (EU) 2016/2286 (the “Directive”), O2 is authorised to charge a fee for data consumed within the EU zone beyond this limit equal to the flat rate fee for the relevant volume limit to the amount of 0.21 CZK excl. VAT per 1 MB of data consumed within the EU zone. The billing unit for charging of the fee is 1 kB. .